This award is open to outstanding customer champions – businesses that operate customer-centric organisations where the customer is truly king. It is open to businesses operating in any sector.
To enter you will be required to submit an 800-word entry that gives judges information about the following points:
- Methods used to monitor customer satisfaction levels
- How you empower your employees to ‘delight’ your customers
- Employee training procedures to enhance customer satisfaction levels
- Resources and tools implemented to support customers out-of-hours
- Your process for customer returns, complaints and follow-up